Terms of service

These terms are the agreement between QUORIAN - F.Z.E, a Free Zone Establishment registered in Ajman Free Zone, United Arab Emirates(“Quorian”, “we”), and the company that buys a module from us (“you”). They apply from the moment you create an account or pay an invoice, whichever comes first.

This is a business to business service. It is not sold to consumers.

These terms have been drafted to fit how Quorian actually operates, but they have not been reviewed by a qualified UAE lawyer. Have counsel read them before you sign your first client. [CONFIRM]

1. Who we are

QUORIAN - F.Z.E
Office C1 - 1F - SF10967
Ajman Free Zone C1 Building
Ajman Free Zone
Ajman, United Arab Emirates
Makani 4442612247
legal@quorian.com

2. What we provide

Quorian sells productized services in modules. You buy the modules you want and we operate them for you.

• PIPELINE. We set up and run cold email outbound on your behalf: sending domains, mailboxes, lead lists, sequences, sending, and reply handling.
• VISIBILITY. We measure and work to improve how your brand appears in AI search answers, and report on it.
• MEMORY. Not currently for sale. Where it appears on our website it is described as a waitlist.

We may improve or change how a module works. If a change materially reduces what a module does, we will tell you before it takes effect.

3. Your account

You are responsible for who you invite into your workspace and for what they do there. Keep credentials private and tell us promptly if you think an account has been compromised.

Each organisation’s data is isolated from every other organisation’s at the database level.

4. Fees, billing and tax

• Modules carry a one time setup fee and a recurring monthly fee. Current amounts are shown on our pricing page and confirmed at checkout. [CONFIRM final pricing]
• Payment is taken by Stripe. We do not see or store your full card details.
• Monthly fees renew automatically until you cancel.
• Quorian is not registered for VAT, so no VAT is charged and none appears on your invoice. If you are required to account for tax in your own country, that is yours to handle. We will provide whatever invoice detail your accountant needs.
• Third party costs bought specifically for you, such as domain registrations and mailbox licences, are included in your fees. We will not pass through a separate charge without agreeing it with you in writing first.
• If a payment fails we may pause delivery until it is settled. We will contact you before pausing anything.

5. Free trial

Self-serve VISIBILITY plans start with a 7 day free trial.

• You get the full plan for 7 days. Nothing is held back.
• A card is collected at sign-up but not charged. The first payment is taken on day 7.
• Cancel at any point before then, from the billing portal, and you are not charged at all.
• One trial per company. Creating a second account for the same business to extend a trial is not permitted.
• If the card fails when the trial ends, the subscription is cancelled rather than left unpaid. Nothing is owed.

6. Setup fees and refunds

Setup work is provisioning: buying and configuring domains, creating mailboxes, warming them, and building your first sequences. Most of that cost is incurred in the first days and paid to third parties, so it cannot be recovered.

• Before setup work starts, the setup fee is fully refundable. Tell us within 7 days of paying and before we have begun provisioning.
• Once setup work has started, the setup fee is non-refundable, because the domains, licences and configuration have already been bought for you.
• Monthly fees are paid in advance and are not refunded for part of a month. Cancel and you keep the service until the end of the period you have paid for.
• If we fail to deliver a module and cannot put it right within 30 days of you telling us in writing, you can cancel and we will refund the monthly fees you paid for the period we did not deliver.

If something has gone wrong, write to hello@quorian.com before raising a chargeback. A chargeback takes months and we would rather just fix it or refund you.

7. Term, renewal and cancellation

Monthly subscriptions continue until cancelled. You can cancel from the billing portal in your settings, at any time, without asking us.

• VISIBILITY ends at the end of the period you have paid for. No notice period, because nothing needs winding down.
• PIPELINE requires 30 days notice, given at any point in the month. Sending stops at the end of the notice period. The notice exists because live campaigns have to be brought to a stop properly: sequences finished or cut, replies handled, and mailboxes taken out of rotation rather than abandoned mid conversation with your prospects.

We do not lock you into an annual term, and we do not charge an early termination fee.

We may end this agreement if you do not pay, or if you breach the Acceptable use policy in a way that puts our sending infrastructure or other clients at risk.

8. Sending infrastructure and domains

For PIPELINE we register domains and create mailboxes used only for your campaigns. We manage them in accounts we control so that a problem on one client’s domains cannot affect another’s.

When the agreement ends, you can take the domains with you. Ask within 30 days of the end date and we will transfer each sending domain to any registrar account you name, at no charge beyond any renewal fee the registrar itself charges. Domains you do not ask for are retired.

Mailboxes are different. They live in licences we hold, so they end with the agreement. Before they close we will export the mail and give it to you, so no conversation with a prospect is lost.

9. Your responsibilities

• Give us accurate onboarding information and the access we need to deliver.
• Review the approval queue. Nothing is sent to your prospects or published in your name without your approval.
• Make sure you are entitled to contact the people on your lists, and that any list you supply was lawfully obtained. This is set out in the Acceptable use policy and it matters more than anything else in this document.
• Comply with the law that applies to you, including marketing and data protection law in the countries you are contacting.

10. What we do not promise

We do not guarantee results. We do not promise a number of meetings, a reply rate, a position in an AI answer, or revenue. Anyone in this industry who does promise those things is either guessing or selling you something else.

We do commit to delivering the scope of the modules you bought, to operating them competently, and to telling you when something is not working.

Deliverability is affected by factors outside our control, including provider policy changes, recipient filtering, and the quality of the lists and content you approve.

11. Intellectual property

You keep everything you give us and everything produced for you: your content, your lists, your data, and the campaigns and reports we deliver.

We keep the Quorian platform, our software, and our methods. Nothing here transfers our platform to you.

We would like to name you as a client and describe the work. We will only do so with your written permission.

12. Confidentiality

Each of us will keep the other’s non public information confidential and use it only to perform this agreement. This continues after the agreement ends.

13. Data protection

How we handle personal data is described in our Privacy policy. Where we process personal data on your behalf, which is the case for the prospect data in PIPELINE, the Data processing agreement applies and forms part of these terms.

14. Suspension

We may suspend delivery immediately if we reasonably believe your use is unlawful, is damaging our sending reputation, or is putting other clients at risk. We will tell you why and what needs to change.

15. Liability

Neither of us excludes liability for anything that cannot lawfully be excluded, including fraud.

Subject to that, neither of us is liable for indirect or consequential loss, or for lost profits, revenue, or goodwill.

Our total liability under this agreement, for all claims taken together, is capped at the fees you paid us in the twelve months before the event giving rise to the claim.

That cap does not apply to your obligation to pay fees, to either side’s breach of confidentiality, or to the indemnity in section 16.

16. Indemnity

You will cover us against claims arising from the lists you supply or approve, the content you approve, and your breach of the Acceptable use policy. We control the sending system, but you control who is contacted and what is said to them.

17. Changes to these terms

We may update these terms. If a change materially affects you we will give you reasonable notice by email before it takes effect. Continuing to use the service after that means you accept the change.

18. Governing law and disputes

This agreement is governed by the laws of the United Arab Emirates as applied in the Emirate of Ajman, without regard to conflict of law rules.

If a dispute arises, both sides will first try to resolve it by talking, within 30 days of one telling the other in writing. If that does not work, the dispute is subject to the exclusive jurisdiction of the courts of Ajman, United Arab Emirates.

Nothing here stops either side asking any court for an injunction to protect confidential information or intellectual property.

19. Contact

Questions about these terms: legal@quorian.com. Everything else: hello@quorian.com.