Acceptable use policy

This policy sets out what you may and may not do with Quorian. It forms part of our Terms of service. It applies to everyone in your workspace.

The short version: you are the sender. We build and operate the machinery, you decide who is contacted and what is said to them, and you must be entitled to do both.

1. Lists

You may only contact people where you have a lawful basis to do so.

You must not upload or instruct us to send to:

• Lists bought, rented, or licensed from a data broker.
• Lists scraped from websites or social platforms in breach of those platforms’ terms.
• Addresses harvested from a source that gave no indication those people could be contacted commercially.
• Anyone who has unsubscribed, bounced, or asked you to stop, whether they told you through Quorian or anywhere else.
• Personal addresses, where you are targeting people at work.

You must be able to say, for any contact on your list, where the data came from and why you are entitled to email them. If you cannot answer that for a list, do not upload it.

2. Special category and regulated data

Do not put sensitive personal data into Quorian. That includes health data, racial or ethnic origin, political opinions, religious beliefs, trade union membership, sex life or sexual orientation, biometric or genetic data, and criminal records.

Do not put payment card numbers, government identifiers, or credentials into lead fields, sequences, or uploads.

3. Content

You must not send messages that:

• Misrepresent who you are or who the message is from.
• Use deceptive subject lines, false reply threads, or fake previous conversations.
• Impersonate another company or person, or imply an endorsement you do not have.
• Promote anything unlawful, or anything you are not licensed to sell where the recipient is.
• Harass, threaten, defame, or discriminate.
• Contain malware, or links designed to deceive.

Every message we send on your behalf identifies you as the sender, carries a working unsubscribe link, and includes a postal address. These are not optional and cannot be removed.

4. Prohibited industries

We do not operate outbound for adult content, gambling, cryptocurrency or token offerings, payday and high cost lending, multi level marketing, essay and exam services, or the sale of personal data. [CONFIRM this list matches what you are willing to sell to]

5. Sending behaviour

• Do not attempt to bypass sending limits, warmup schedules, or the approval queue. They exist to keep your domains alive.
• Do not use Quorian infrastructure to send through systems we did not provision, or to relay mail for a third party.
• Do not run Quorian campaigns for a company other than your own without telling us. Agencies are welcome, but we need to know, so that reputation problems can be traced to the right place.

6. The platform itself

• Do not attempt to access another organisation’s data, probe our systems, or bypass access controls.
• Do not resell access to the platform, or share logins outside your organisation.
• If you find a security problem, tell us at hello@quorian.com before telling anyone else. We will not pursue anyone who reports a genuine issue in good faith and gives us reasonable time to fix it.

7. What happens if you break these rules

Depending on what happened, we may ask you to fix it, pause a campaign, quarantine affected mailboxes, suspend delivery, or end the agreement.

For anything that puts our sending reputation or another client at immediate risk, we will act first and explain immediately afterwards. Deliverability damage is fast and hard to reverse, so waiting for a reply is not a real option.

Under the Terms of service you cover us against claims arising from lists you supply and content you approve.

8. Reporting a problem

If you received an email sent through Quorian and believe it breaks this policy, write to hello@quorian.com with the message including its headers. We will investigate, suppress your address, and take it up with the client responsible.

To stop receiving messages, the unsubscribe link in the email is the fastest route and works immediately.